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Your Data Choices Stay Clear

Open your account with a clear privacy path: we collect only the details needed to run login, wallet checks, support replies, and lobby access where local law permits.

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lego138 Your Data Choices Stay Clear
CONTACT PATHS

Reach Us About Privacy

Privacy requests work faster when you contact us from the same account, phone number, or email address used during registration. Our support desk is available daily from 09:00 to 23:00 WIB through live chat, WhatsApp, and email, so you can ask about stored data, payment references, login devices, or correction steps. For security, we may ask you to confirm the last four digits of a transaction reference or the date of your latest wallet activity before changing account data.

Team online

Live Chat

Use live chat after logging in when you need a quick check on account data, cookies, or device sessions. We can see your account ID and ask a short verification question before discussing private records.

WhatsApp Desk

Message our WhatsApp desk from the number registered to your account for privacy requests tied to DANA, OVO, GoPay, or QRIS receipts. We answer during 09:00 to 23:00 WIB and may request a masked screenshot.

Email Request

Send email requests for access, correction, or deletion checks when you need a written trail. Include your username, registered phone number, and the data issue, but never send your password or full wallet PIN.

DATA CARE

How We Protect Your Records

Your privacy controls sit inside the same account area you use for security checks. Go to Account, then Security, then Active Sessions to view device access, or Profile, then Personal Details to…

Data We Collect

We collect registration details, login timestamps, device type, IP signals, wallet references, and support messages. We do not ask for your DANA, OVO, GoPay, or QRIS PIN, and our team should never request it.

Payment Records

When you deposit or withdraw, we keep transaction IDs, payment rail names, amounts, status changes, and time stamps. This helps match QRIS receipts, trace wallet issues, and answer account questions without storing full app credentials.

Cookie Use

Cookies help keep you logged in, remember language settings, and detect repeated failed login attempts. You can clear browser cookies, but the next login may require fresh verification through your registered phone or email.

Device Security

We compare device signals when your account opens from a new phone, browser, or location pattern. If something looks unusual, we may pause sensitive account actions until you confirm access through support.

Retention Period

We keep account and transaction records while your account remains active and for a reasonable period after closure when legal, dispute, or fraud checks require it. Data no longer needed is removed or anonymised.

Change Requests

You can ask us to correct contact details, update account records, or check whether certain data can be removed. We verify identity first so another person cannot change your private account data.

Privacy Questions We Can Answer

These answers explain how our Privacy Policy applies when you open an account, move through the lobby, contact support, or use Indonesia payment rails. They are written for account holders who want clear steps, not legal wording alone. If your situation involves a specific transaction, login device, or correction request, contact us from your registered channel so we can match the request to your account safely.

We collect the details needed to create and protect your account, such as username, registered phone number, email if provided, login records, device signals, and payment references linked to DANA, OVO, GoPay, or QRIS activity.

We keep payment records so we can match deposits, process withdrawals, trace failed payments, answer disputes, and meet record-keeping duties. The record usually includes rail name, reference ID, amount, time, and account status.

Yes. Contact us through live chat, WhatsApp, or email and state the data you want to access or correct. We verify your identity first, then explain what can be changed and what must remain for records.

Cookies keep your session active, remember basic settings, and help detect repeated failed logins. On Android or iOS, you can clear browser cookies, but you may need to log in again and complete fresh verification.

We share only the data needed to process or verify a transaction, such as a reference number, amount, and status. We do not share your password, wallet PIN, or private chat content for unrelated purposes.

Send a request from your registered contact channel and confirm your username, phone number, and reason for closure. We check pending withdrawals, disputes, and record duties before deleting or anonymising eligible data.

We may record the device type, browser, IP signal, and login time. If the access pattern looks unusual, we can ask for verification before allowing wallet changes, profile edits, or other sensitive account actions.

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